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We work with some excellent freight partners, but no one's infallible and occasionally freight gets damaged in transit or there are delivery issues.
While we can’t control everything that happens after your goods leave our depot, we can control how quickly delivery issues are put right.
To help us to help you, we need timely, specific information and to make the reporting process easier for you, so we’ve added a new form to our website. Once completed, this will auto generate an email to the Support Team who will prioritise resolving the problem.
Click here to go to the Freight Damage/Delivery Issues form on the Client Forms page of our website or you can access it via the QR Code on the Packing Slip sent with your order.
